PRIVACY POLICY

Shipping Policy

Thank you for shopping with chiaira! We want you to love your purchase, and we’re here to ensure your shopping experience is smooth and enjoyable.

Processing Time:
Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time:

• Standard Shipping: Delivery within 5-7 business days.
• Expedited Shipping: Delivery within 2-3 business days.
• International Shipping: Delivery times vary by destination. Typically, orders will arrive within 7-14 business days. Please note that customs processing may cause delays.

Shipping Costs:
Shipping fees are calculated at checkout based on your location and selected shipping method.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.

Address Accuracy:
Please ensure that your shipping address is correct. chiaira is not responsible for delays or losses due to incorrect addresses provided by the customer.

Return & Exchange Policy

We want you to be fully satisfied with your purchase, but if you need to make a return or exchange, here’s how it works:

Return & Exchange Period:
You can return or exchange items within 30 days from the date of delivery. After 30 days, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns & Exchanges:

• Items must be unused, unworn, and in the same condition as when you received them.
• All original packaging, labels, and tags must be intact.
• Sale or clearance items are not eligible for return or exchange unless defective.

How to Return or Exchange:

1. Please email our customer service team at service@chiaira.com to initiate your return or exchange request.
2. Include your order number, item(s) you want to return or exchange, and the reason for the return.
3. After approval, you will receive instructions on how to send the item back.
4. Please note that the customer is responsible for the return shipping cost unless the item is defective or damaged.

Refunds:
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Shipping fees are non-refundable.

Damaged or Defective Items:
If you received a damaged or defective item, please contact us immediately at service@chiaira.com. We will offer you a full refund, replacement, or exchange at no additional cost to you.

Contact Us
If you have any questions or concerns about your order, shipping, returns, or exchanges, please don’t hesitate to reach out to our customer service team at service@chiaira.com.

Thank you for choosing chiaira!

This template can be adjusted according to your specific needs. Make sure to review it and adapt any details, such as your contact email and shipping policies, to match your store’s procedures.