TERMS AND SERVICE

Welcome to Chiaira! By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully. If you do not agree, please refrain from using our website and services.

1. General Terms

These Terms of Service ("Terms") apply to all visitors, users, and others who access or use Chiaira’s website and services. By using our services, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Accounts and Registration

• Account Creation: To access certain features or make purchases, you may need to create an account. By creating an account, you agree to provide accurate, complete, and updated information.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for any actions that occur under your account. Notify us immediately if you suspect unauthorized use.
• Account Termination: We reserve the right to suspend or terminate accounts if we suspect unauthorized use, fraudulent activity, or violations of these Terms.

3. Orders and Payment

• Order Acceptance: After you place an order, you will receive an email confirmation. This does not constitute our acceptance of your order. We may reject or cancel orders at our discretion for reasons including stock availability or errors.
• Pricing: All prices listed on our website are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or modify orders.
• Payment Methods: We accept major payment methods, such as credit cards and online payment services. By providing payment information, you authorize us to process payments through the designated method.
• Order Cancellations: Chiaira reserves the right to cancel any order due to reasons including fraud suspicion, unavailability of items, or pricing errors.

4. Shipping and Delivery

• Shipping Policy: Shipping costs, methods, and estimated delivery times are provided at checkout. Actual delivery times may vary based on factors outside our control, such as courier delays or customs.
• Ownership and Risk: Once items are shipped, ownership and risk of loss transfer to the buyer. Please ensure someone is available to receive your package.
• International Orders: For international orders, buyers are responsible for any customs duties, taxes, or import fees.

5. Returns and Refunds

• Return Policy: Items may be returned by our Return Policy, available on our website. Certain items, such as customized or final sale items, may not be eligible for returns.
• Refunds: Refunds are processed after the returned items are received and inspected. Refunds will be issued to the original payment method and may take a few business days to appear.
• Exchange Policy: Exchanges are subject to availability. To initiate an exchange, please contact us within the timeframe specified in our Return Policy.

6. User Conduct

By using our website, you agree not to:

• Use our services for unlawful or fraudulent activities or to harm our website’s operation.
• Submit inaccurate information or impersonate another person.
• Upload or transmit any software, files, or content that could damage or interfere with our website.
• Engage in any activity that violates our intellectual property rights or the rights of other users.

7. Intellectual Property Rights

All content, logos, trademarks, images, and other materials on Chiaira’s website are the property of Chiaira or our licensors. You are granted a limited, non-transferable, and non-exclusive license to access and use our website solely for personal, non-commercial purposes. Unauthorized reproduction, distribution, or other uses are strictly prohibited.

8. Disclaimer of Warranties and Limitation of Liability

• Disclaimer of Warranties: Our website and services are provided “as is” and without warranties, either express or implied. We do not guarantee the accuracy, reliability, or availability of our services.
• Limitation of Liability: In no event shall Chiaira or its affiliates be liable for indirect, incidental, special, or consequential damages arising from your use of our services, even if advised of the possibility of such damages. Chiaira’s maximum liability shall not exceed the amount paid by you for the purchased products.

9. Indemnification

You agree to indemnify and hold harmless Chiaira, its affiliates, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of our services or your violation of these Terms.

10. Modifications to Terms and Services

Chiaira reserves the right to modify these Terms at any time. Any updates will be posted on our website, and continued use of our website constitutes acceptance of the revised Terms. It is your responsibility to check these Terms periodically for changes.

11. Governing Law

These Terms are governed by the laws of [Insert Country/State], without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in [Insert Country/State] for the resolution of any disputes arising from or related to these Terms.

12. Contact Us

If you have any questions about these Terms or any aspect of our services, please contact us at:

Email:service@chiaira.com